FREQUENTLY ASKED QUESTIONS
WHAT IS 'IMPERFECT' PRODUCE?
Nature is not a pack of straight carrots. When has mother nature ever been so predictable?!
We define ‘imperfect’ as anything that is knocked back by the supermarkets. Usually, these products are rejected for trivial reasons, like size, shape, and colour. However, we also take produce in when there is excess market supply.
This might mean a few marks on your capsicum, a bendy carrot or some big potatoes. But nothing too crazy. After all, it’s just fruit and vegetables.
HOW DOES IT WORK?
You choose what you want, size, frequency, product exclusions and delivery day. We work with farmers to get the freshest produce around. It arrives on your door, ready to be enjoyed!
WHERE DO YOU DELIVER?
Currently, we cover greater Melbourne through to regional Victoria. From Rye, to Inverloch, to Albury to Warnambool. Find out if we service your area by choosing a box here, and entering your postcode here.
HOW DO I KNOW WHICH BOX IS RIGHT FOR ME?
Our plan options are based on ‘standard’ fruit and vegetables eaters.
However, for those who eat plant-based or are heavy meat eaters, these recommendations may not stack up. Not to worry! The selection for your next box can be changed at any time by logging on here.
DO YOU DELIVER TO P.O BOXES?
Due to the perishable nature of our produce, we are unable to deliver to PO boxes. We suggest shipping to your home, work, a friends house or maybe a friendly neighbour for safekeeping.
IS THERE A CUT-OFF DATE TO ORDER MY FIRST BOX?
CAN I CHANGE MY SUBSCRIPTION?
The power is yours! If you need to make any changes to your future subscription, just jump onto the Portal.
When in the Portal, you can make changes to your box size selection, delivery frequency and pause for your next trip away.
I CAN’T LOGIN?!
If you’re One Time Password is not working, please send an email to firstname.lastname@example.org with your phone number.
CAN I CHOOSE WHAT'S IN MY BOX?
We fill our boxes with seasonal produce to ensure you’re getting the freshest veggies in town. However, if there is something you don’t want or are allergic to, put this in the ‘Unwanted Products’ section during checkout.
Existing customers can make changes to ‘Unwanted Products’ through the Portal.
I HAVE ALLERGIES. CAN I CUSTOMISE MY BOX ?
We are aware that many customers may have allergic reactions to some foods. At this time, we are able to honour omissions from individual boxes. However, we cannot guarantee that products do not come in contact with other allergens through the packing process. We recommend that customers with life-threatening allergies sign up for our email newsletter so we can advise when we are able to guarantee total exclusions of allergens.
IS YOUR PACKAGING ECO FRIENDLY?
We pride ourselves on offering some of the cleanest and most sustainable packaging solutions in the food delivery business. Our boxes are made from recycled cardboard and are recyclable themselves. We source the most eco-friendly ice packs as possible and invest heavily to ensure your box is designed to keep the heat out and cold in.
WHERE CAN I FIND A LIST OF YOUR FARMS?
WHY DOES'T UGLY PRODUCE GO DIRECTLY TO CHARITIES??
It is costly for farms to send their ‘ugly’ produce to charities, as it still has to be picked, packed and sent. We think organisations like Foodbank and OzHarvest are simply incredible. However, they tend to tackle a different side of food waste, usually taking produce at the end of its shelf life and not off farms.
WILL THE CONTENTS OF THIS BOX SPOIL IN THE HOT WEATHER?
The eco-friendly packaging we use is not only designed to protect your produce, but also to keep it cool and fresh in summer. During the warmer months, we include an ice pack inside your box to ensure your items stay fresh. We advise you to plan to take your box inside shortly after delivery when temperatures are particularly warm. If you feel your produce may have suffered during transit, please get in touch with us to discuss how we can do better next time.
CAN I PAUSE MY SUBSCRIPTION?
Absolutely, whether you are going on holiday, or the fridge is already full of veggies, pausing is always an option.
Login to the portal and select the ‘pause subscription’ option and the week that you would like to resume.
HOW CAN I CANCEL A SUBSCRIPTION?
Hopefully, you love your weird and wonderful veggies so much that you’ll never want to cancel! Realistically, we know life happens. Cancelling is easy. Login via the portal.
Please note, cancellations must be processed before Tuesday 11:59PM. If not, the cancellation will be effective the following billing cycle.
COVID 19 UPDATE
WHAT ARE YOU DOING TO ENSURE THE VIRUS ISN'T TRANSMITTED THROUGH YOUR DRIVERS?
The safety and wellbeing of our customers is our highest priority, and we would not do anything to put this at risk. We have implemented additional health and safety measures to ensure that everybody stays healthy. In addition, our delivery partners are following strict hygiene protocols which include wearing face coverings, socially distanced where possible and the regular use of hand sanitizer. Drivers have also been advised to stay home if they feel unwell, exhibit any symptoms of COVID or have been in close contact with a confirmed case.
IS THE VIRUS TRANSMITTED THROUGH FOOD?
There is no evidence of transmission of COVID 19 through food. This has been outlined by a number of authorities including FSANZ.
We are deeply appreciative of the work our delivery partners do to ensure your box arrives and keeps you fed. We are doing all we can to support them, and we will update this page as necessary as the situation develops.